Refund Policy

Buck Stone Design Studio

Overview

At Buck Stone Design Studio, we stand behind the quality of our services and want you to be satisfied with your experience. This Refund Policy outlines the terms and conditions for refunds across all our service offerings.

STR Design Collective Membership Refunds

30-Day Money-Back Guarantee

Eligibility: Available to new members only within 30 days of initial signup
Full Refund: 100% refund of membership fees paid during the 30-day period
One-Time Policy: This guarantee applies once per customer, per lifetime
Access Termination: Upon refund, immediate access to all membership benefits ends

Refund Process for Memberships

Request Method: Email refund@buckstonedesign.com with your account details
Required Information: Account email, reason for refund request, signup date
Processing Time: Refunds processed within 5-7 business days
Refund Method: Refunded to original payment method used for purchase

What Is NOT Refundable

Partial Month Refunds: No prorated refunds for partial billing periods after 30-day window
Membership Renewals: No refunds for auto-renewals beyond the initial 30-day period
Membership Upgrades: No refunds when upgrading to higher tier (credit applied to new tier)
Account Violations: No refunds if membership terminated for Terms violations

Special Circumstances

Technical Issues: If our platform is unavailable for more than 72 consecutive hours, we may provide prorated credits
Service Changes: If we significantly reduce service offerings, existing members may be eligible for partial refunds
Medical/Emergency: We may consider refunds for documented medical emergencies on a case-by-case basis

Custom Design Services Refunds

Design Consultation Refunds

Before Service: Full refund available up to 24 hours before scheduled consultation
Day of Service: No refund if cancelled on day of consultation
No-Show Policy: No refund for client no-shows without advance notice
Rescheduling: Free rescheduling available with 24+ hours notice

Full Design Project Refunds

Before Work Begins: Full refund of deposit within 48 hours of contract signing
Work in Progress: Refunds calculated based on work completed per contract terms
Final Deliverables: No refund once final design package is delivered
Client Cancellation: If client cancels mid-project, payment for completed work is non-refundable

What Is NOT Refundable for Design Services

Design Preferences: No refunds based on personal taste or style disagreements
Implementation Results: No refunds based on how design looks when implemented
Third-Party Issues: No refunds for vendor problems, shipping delays, or installation issues
Changed Mind: No refunds for clients who change design direction after approval

Art & Custom Work Refunds

Custom Artwork Refunds

Before Creation: Full refund available within 24 hours of order placement
Design Phase: 50% refund available before physical creation begins
Work in Progress: No refunds once physical artwork creation has started
Completed Work: No refunds on finished custom pieces

What Is NOT Refundable for Custom Work

Personal Taste: No refunds based on artistic style preferences after approval
Color Variations: Minor color variations from digital mockups are normal
Size Specifications: No refunds if client provides incorrect measurements
Delivery Timing: No refunds for reasonable delays in custom work completion

Processing and Procedures

How to Request a Refund

Email: Send request to annecarlton@gmail.com
Include: Account information, order number, reason for refund
Timeline: Submit requests within applicable refund window
Confirmation: You will receive confirmation email within 24 hours

Refund Processing Timeline

Membership Refunds: 5-7 business days
Design Service Refunds: 7-10 business days
Custom Work Refunds: 10-14 business days
Credit Card Processing: Additional 1-3 business days depending on bank

Refund Methods

Original Payment Method: Refunds issued to original form of payment when possible
Credit Card Changes: If original card is closed, alternative arrangements will be made
PayPal/Digital Payments: Refunded through same platform when possible
Check Payments: May be issued in cases where electronic refund is not possible

Disputed Charges and Chargebacks

Our Preferred Process

We encourage contacting us directly before disputing charges with your credit card company. This allows us to:

Resolve issues more quickly
Maintain your account in good standing
Provide better customer service

Chargeback Policy

Account Suspension: Accounts may be suspended pending chargeback resolution
Evidence Provided: We will provide documentation of services rendered
Re-access: If chargeback is reversed, normal access will be restored

Exceptions and Special Cases

Force Majeure Events

In cases of natural disasters, pandemics, or other circumstances beyond our control:

Service interruptions may result in account credits rather than refunds
Alternative arrangements will be made for affected customers
Communication will be provided about any service changes

Service Discontinuation

If we discontinue any service:

Advance Notice: Minimum 30 days' notice will be provided
Refund Options: Prorated refunds or service credits may be offered
Data Access: Reasonable time provided to download/access your content

Account Termination for Violations

No Refunds: No refunds provided for accounts terminated due to Terms violations
Partial Exceptions: May consider partial refunds for technical violations in good faith
Appeal Process: Contact legal@buckstonedesign.com to appeal termination decisions

Contact Information

Email: annecarlton@gmail.com
Phone: 804-482-1015

Mailing Address:
Buck Stone Design Studio
1717 E. Cary St.
Richmond, VA 23223

Response Time: We aim to respond to all refund requests within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST).

Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Material changes will be communicated to active customers via email and posted on our website.

Your Continued Use: Continued use of our services after policy updates constitutes acceptance of the revised terms.

This policy is designed to be fair to both our customers and our business. We appreciate your understanding and look forward to providing excellent service that exceeds your expectations.